Spirit May One Day Charge For Customer Service

Spirit May One Day Charge For Customer Service

MIRAMAR (CBS4) ―

Less than a week after Spirit Airlines instituted a new fee for carry on bags, the head of the Miramar based air carrier speculated that one day down the road they may even charge for talking with an airlinemag-glass_10x10.gif employee.

But don’t count on it any time soon.

CEO Ben Baldanza told ABC in the future when talking to a human becomes an option instead of a necessity then they’d consider charging for that service. However, the technology does not exist today to make that an option.

Most airlines including Spirit currently charge an extra fee when customers make reservations over the phone. However, it’s free when they arrive at the airport and talk with airline employees at the ticket counter. One day the company envisions airport kiosks where customers can check in without the assistance of an airline employee. Those that need personal assistance will have to pay.

Baldanza said they’re constantly working to break down the option included in their fares. By ‘unbundling’ the options from the base fare, the company says they are able to pass those cost savings onto to their customers and offer the lowest fares for air travel.

In a written statement, the company said its unfair that some customers have to subsidize the cost of others.

“If you don’t bring an extra bag, then why should you have to pay for others who do?”

Spirit said ultimately they would like to reduce fares to zero and customers would only pay for what options and services they want.

*****************************************

California Aviation Alliance: Airport News List E-mail

Sent by AviaEd@netscape.net – Lorena de Rodriguez on behalf of CAA subscribers. Add your comments to these stories realtime online at http://aviaed.wordpress.com/.

To subscribe or unsubscribe to the Airport News List, send an email, from the email account you wish to receive or discontinue CAA posts on, addressed to imailsrv@californiaaviation.org and

place only the following in the first line of the body of the message:
Subscribe airport YourFirstName YourLastName YourJobTitle YourAirport/Company

Manage your CAA subscriptions with the user friendly Mail List Administration database. You’ll find it at: http://californiaaviation.org/cal/index.cfm

Contact stepheni@cwnet.com with problems with your subscription.

Leave a Reply